💡 Key points
The Skello Assistant is your right hand for HR, scheduling, time tracking and payroll. Ask it questions like you would a colleague, and it answers in seconds using your Skello data.
Every month, it helps you prepare payroll: it spots what could throw your payroll off and guides you through your checks.
🆕 If you use the Skello Time Clock, it also checks your clocked hours: days to validate, missed clock-ins, lateness, gaps between planned and paid hours.
It flags, you decide: it never validates anything for you.
Why does it matter?
The Skello Assistant is your right hand for HR, scheduling and payroll. This AI agent is available any time and helps you move faster on the tasks that fill your day.
It gives you useful information about your employees in seconds, and answers your questions on absences, hours worked, clock-ins or contract data.
It also helps you keep track of HR deadlines, spot red flags in your schedules, and get concrete insights on your teams: turnover, absenteeism, pay, contract mix…
How the Skello Assistant works
What can the Skello Assistant do?
Prepare payroll faster
The Skello Assistant helps you get ahead of payroll by spotting what can affect your payroll variables and is hard to catch by eye: sick leave, unjustified absences, schedule anomalies, unassigned shifts or employee information missing for payroll.
Every month, it alerts you directly from the schedule or the report. You choose where to start, then follow a guided payroll prep flow.
You can also ask it at any time: "What do I need to check for payroll this month?"
🆕 Check your clocked hours
If you use the Skello Time Clock, the Assistant tells you in one question where your clock-ins stand, for one site or your whole organization: days still to validate, missed clock-ins, repeated lateness and breaks, gaps between planned, clocked and paid hours.
It uses the same figures as your Time Clock screen. It never edits or validates a clock-in: corrections and validation stay in the Time Clock screen.
Sample questions:
How many days are still to validate this month, and at which sites?
Who forgot to clock out last week?
Who's often late this month, and by how much in total?
Who took a longer break than planned this month?
Where's my biggest gap between planned and paid hours this month?
Good to know:
It analysis up to one month per question, up to the day before: today's clock-ins aren't included yet.
For paid hours, it only counts validated days. Until a day is validated, the Time Clock screen shows prefilled hours, which the Assistant doesn't count.
Keep employee profiles up to date
The Assistant spots profiles missing payroll information and helps you fill them in.
Give it an employee's details in one message, in any order: it shows you what it will fill in or change, and nothing is saved until you click "Validate and fill in".
In the Employees section, it lets you know when profiles are incomplete. You can also ask it at any time:
Help me fill in Julie's missing payroll fields
Update Jean's phone number
Good to know: it only edits existing profiles. It doesn't create employees or contracts, delete anything, or change roles or permissions. If an HRIS integration is active on your account, it can read profiles but not edit them.
Check your schedules are fair and compliant
The Skello Assistant gives you better visibility on your schedules: hours worked, overtime, unassigned shifts, duplicates, overlaps, rest time or demanding hours.
It helps you spot schedule anomalies and red flags such as uneven workloads, so you can build fairer, more compliant schedules.
Sample questions:
Are my schedules properly filled?
Who did overtime this month?
Are there any unassigned or overlapping shifts?
Is anyone working more than 11 hours in a single day?
Who has worked the most weekends since the start of the year?
Are my schedules fair across my employees?
The Skello Assistant helps you spot what to check, but it doesn't give legal advice.
You always have the final say.
Track absences, leave and sick leave
The Skello Assistant can analyse the absences, leave and sick leave recorded in the schedule, for a quick overview of what needs following up.
Sample questions:
Who has been absent the most over the last three months?
Who was on sick leave this month?
Who took leave this month?
Are absences going up at my site?
Does the Skello Assistant replace customer support?
No. The Skello Assistant gives you information and insights on your employees and schedules, and helps you prepare payroll.
For questions about using Skello, a technical issue, your settings or a product problem, our Support team is still your go-to contact.
How do I access the Skello Assistant?
Log in to your Skello account.
Click the icon at the bottom right of your screen to open the Assistant.
Select "Explore your company's data".
Ask your question or pick a suggestion.
Get your answer in seconds.
The Assistant also comes to you: when it spots something to check before payroll, it flags it directly on the schedule and the report. In the Employees section, it lets you know when profiles are incomplete. On the Time Clock page, it suggests questions.
How do I phrase my question?
Ask naturally, like you would a colleague.
For a more precise answer, include:
the period: this month, since January, over the last three months…
the scope: your whole organization, a site…
the type of answer you want: list, average, comparison, things to check…
for clock-ins, a specific date (12 October) rather than a day of the week (Saturday).
Examples:
Who did overtime this month at the Opéra site?
Are there any full-day unjustified absences this month?
Which employees worked more than 11 hours in a single day last week?
Which contracts end in the next 30 days?
What data does the Skello Assistant use?
You can ask it for information and insights on:
Your employees' personal and contract data
Hours worked, absences and leave in the schedule
Past clock-ins, if you use the Time Clock: clocked hours, lateness, breaks, days to validate
Absences, leave, sick leave and their impact on payroll
Admin steps to follow (DPAE, medical check-up…)
Missing information in your HR files
Pending contract signatures
Does the Assistant automatically use the site I'm asking from?
By default, the Skello Assistant answers for your whole organization, for the current month.
For an answer about one site, just include its name in your question.
Example: "Which employees did overtime this month at Le Bistrot Paul Bert?"
Security and access
Is the Skello Assistant included in my plan?
The Skello Assistant is available to administrators on the Standard and Max plans:
Max plan: unlimited use of the Assistant.
Standard plan: a number of free answers each month, shared by all the administrators in your organization: 5 answers per administrator on the 1st of the month. The count resets on the 1st of every month, with no rollover. Once you reach the limit, click "Get a callback" to be contacted about upgrading to Max.
Who can access the data?
Only people who already have access to the data through their permission levels.
Access is strictly limited to users authorized by their role in the organization. Only someone with an admin license can access the Skello Assistant.
Who can access conversations?
As an administrator, you can only access your own conversations. You can't access another administrator's conversations. And only someone with an administrator license can access the Skello Assistant. Your conversations are completely private:
your access, your conversations.
Can the Assistant change my data?
It only edits employee profiles, and only after you validate. It never touches schedules, clock-ins or counters, and never validates anything for you: not clock-ins, not payroll.
Do you use my data to train AI for another account?
No, the Assistant can't access your account data to share it with another customer.
We keep data strictly separated: your information is private, it's never used to train
AI or shared with other customers.
What data was used to train the Skello Assistant?
Skello doesn't train an AI model: the Assistant runs on Claude, Anthropic's model.
We test its answers on test accounts with fictitious data. To improve them, the Skello team analysis conversations, which are never used to train a model or to answer another customer.
How long is data stored?
Conversations and related data are kept for the full length of your contract so we can keep improving the Assistant. They're never used to train the model. Conversations are protected and handled securely, like any personal data.
Where is data stored?
Data is hosted by AWS, an ISO 27001-certified provider. It's encrypted, backed up daily and stored in data centers in Ireland and France to keep it secure and available.
What kind of AI is used?
Skello uses a large language model (LLM), Claude by Anthropic, via Amazon Web Services (AWS).
It's a secure external technology: no open-source model, and no training on our customers' data.
Use and flexibility
What are the Skello Assistant's current limits?
The Skello Assistant keeps improving, but some requests aren't supported yet.
It can't see yet:
your counters (leave, hours…), the report or your sites' settings;
collective agreements, schedule alerts or teams;
the content of uploaded documents;
today's clock-ins, or clock-in photos and geolocation.
It isn't designed to give legal advice. The Skello Assistant is there to help you find the right information, get insights and speed up your checks. You always stay in control of decisions and validations.
Can I export an answer?
Yes, for HR and contract data: click the download icon under the answer. Export isn't available yet for absences, schedules and clock-ins.
Are answers always accurate?
The Assistant can sometimes get it wrong, especially if data is missing or ambiguous. When that happens, it tells you and asks you to check. If in doubt, your Skello screen is the reference: rephrase your question more precisely. You always have the final say: the Assistant supports you, you stay in control.
Do I have to use the Skello Assistant?
No, you don't have to use the Assistant. You can stop at any time. If you'd rather talk to an advisor, just leave the conversation and contact us directly.
Does the Assistant slow Skello down?
No, the Assistant doesn't affect Skello's performance. It runs alongside your interface and doesn't slow down anything you do.