This page provides the necessary information to resolve common errors encountered during an HRIS import.
Please identify the exact error code in your report to find the corresponding solution.
HRIS-0001: Employee X has multiple active contracts during the same period.
Likely cause:
Multiple contracts have been recorded for the same employee with overlapping periods.
Solution:
Go to the employee’s record in your HRIS system.
Review the active contracts and identify those that overlap.
Adjust the contract dates to remove any overlap.
Save the changes and try again.
HRIS-0002: The end date of Employee X’s probation period cannot be earlier than the start date of their contract.
Likely cause:
A data entry error in the probation period dates.
Solution:
Access the probation period section in the employee’s record.
Make sure that:
The start date is correct.
The end date is after the start date.
Update the dates if necessary and save the changes.
HRIS-0003: The end date of Employee X’s contract cannot be earlier than the start date of their contract.
Likely cause:
An error in the contract dates.
Solution:
Check the contract dates in the employee’s record.
Correct the end date so it is after the start date.
Save the changes.
HRIS-0004: Employee X’s email address is already associated with another employee.
Likely cause:
A duplicate email address in the system.
Solution:
Identify the employee with the duplicate email address.
Edit or update the email address so it is unique.
Save the changes.
HRIS-0005: Employee X is not linked to any establishment.
Likely causes:
The employee has not been assigned to an establishment.
The payroll code for the establishment sent does not match any payroll code for an establishment in the organization’s settings.
Solution:
Verify that the payroll code for the establishment in your HRIS matches the payroll code for the establishment in Skello.
Assign an establishment to the employee in the appropriate settings.
HRIS-0006: Authentication failed.
Likely cause:
Incorrect credentials or a configuration issue.
Solution:
Contact your Skello account manager.
HRIS-0007 to HRIS-0009: Missing file (SAL, CONT, GHOR).
Likely cause:
A required file was not provided or cannot be found.
Solution:
Ensure the necessary file (SAL, CONT, or GHOR) is available.
HRIS-0010 to HRIS-0012: Incorrect format (SAL, CONT, GHOR).
Likely cause:
The provided file does not meet the expected format (e.g., file type, data structure).
Solution:
Contact your HRIS software representative for assistance with the expected file format and structure.
HRIS-0013 to HRIS-0015: Incorrect file name (SAL, CONT, GHOR).
Likely cause:
The file name does not meet the naming conventions expected by the system.
Solution:
Contact your HRIS software representative to rename the file according to the proper conventions.
Final steps
Once all errors have been resolved:
Upload your corrected files to the SFTP server.
Contact your Skello account manager so they can re-run the import.
Need more help?
If you continue to experience issues despite following these instructions, please contact your Skello account manager or reach out to us via chat.