Skip to main content

Account deletion

This article explains how to permanently delete your JOIN company account, what happens to your data, and the important steps to follow before and after deletion. Available on desktop only.

Deleting your JOIN account is a permanent action and cannot be undone. Once deleted, all data linked to your company will be permanently deleted from JOIN, including:

  • All applications

  • All job listings, active and archived

  • All active Premium bookings and subscriptions

  • All remaining JOIN credits or inventory

  • All job analytics and SEO ranking progress

This action also immediately cancels any active subscription. Any unused time in your current billing cycle will be lost and is non-refundable.

Temporarily hiding your company profile

If you're hesitant about deleting your account, you can pause it temporarily instead. When you pause your account:

  • All job listings are archived (not deleted) and can be restored later

  • Candidate and application data remains accessible

  • Active Premium bookings are lost, but your inventory remains intact

  • Your career site and job listings are hidden from users, search engines and job boards

To pause your account:

  1. Go to Settings > Career page

  2. At the top right, under Profile visibility, use the toggle to take your company's profile offline

  3. Click Save changes to apply the update

You can come back and put your profile back online at any time. This will restore the visibility of your job listings and career page.

Deleting the company account

Only users with the System Admin role can delete the company account.

To start the deletion process, please contact your Skello representative or use the blue bubble at the bottom right

After confirmation, your account enters a 7-day grace period. During this period, you can contact JOIN Support to cancel the deletion. After the grace period, your account and all associated data are permanently deleted. The final backup data is fully erased within 60 days.

After the grace period, if you wish to come back to JOIN, you can create a new account. Email addresses used on the deleted account become available again.

FAQ

What happens after my account is deleted?

  • All job listings are taken offline immediately (disappearing from external platforms within 48h)

  • Applications are permanently deleted

  • All Premium bookings, JOIN credits and subscriptions are cancelled

  • Your account enters a 7-day grace period

  • After 7 days, all data is permanently deleted (backup data erased within 60 days)

Can I delete a single team member instead of deleting the account?

Yes. Go to Settings > Team, find the relevant team member and click the bin icon to remove them.

Did this answer your question?