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How to invite my employees to join Skello?
How to invite my employees to join Skello?

Give access to Skello and know the list of features available to employees.

Updated yesterday

This article explains how to invite an employee to activate their Skello account by sending them an email invitation to create their password.

There are two ways to invite an employee to join Skello:

  • When added to the establishment

  • When the employee has already been added.
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Invite an employee when creating his/her file

Steps to follow

There are two steps to adding a new employee to the establishment:

  1. Enter personal and contractual information:
    Fill in all the information required for the tool to work properly.
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  2. Choose the establishment you wish to join:
    In this last step, check the box “Send an e-mail invitation to the user to log in to Skello”.
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An e-mail will be sent to the employee inviting him/her to create a password and log in to his/her space.

The employee's e-mail address must be entered in the personal information section in the previous step for this option to be available.
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If, when adding the employee's email, you see the error message 'A user with this email address already exists', we invite you to consult the last informational section of this article, located at the bottom of this page

Invite a previously added employee

Steps to follow

Once the employee's file has been created, you can still send an e-mail invitation to create his/her password:

  1. Go to the employee's file.

  2. Click on the envelope in the top right-hand corner of the employee's file.
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Note

  • If the envelope does not appear on the employee's file, this means that a password has already been created on Skello via the employee's e-mail.

  • Contact our Support team so that an invitation can be sent to the employee if necessary.

Once the account has been activated, the employee or manager can use the various functionalities available at his or her permission level.

Error Message: "A user with this email address already exists"

When you try to add an email address for an employee and see this message, it means the address is still linked to an active employee file in a former employer's establishment.

How to resolve this issue?

1. Quick solution for Gmail addresses

If the employee uses a Gmail address, you can solve this problem by adding a “+1” suffix to the e-mail address on the employee's Skello file.

Example:

👉 All communications will still arrive in the original inbox (example@gmail.com). The employee will need to log in to Skello using the modified email address with "+1".

2. Employee request for deletion of data

The employee himself/herself must request the deletion of his/her data linked to his/her former employer by:

  • Contacting us directly via the Skello chat or by sending an email to hello@skello.io.

  • Reaching out to their former employer to ask them to archive their employee file.

💡 When an employee file is archived in Skello, the associated email address is automatically removed, making it available again for use in another establishment.

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