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Setting up and using alerts
Setting up and using alerts

This article explains how to activate and use alerts in order to comply with the requirements of your collective agreement.

Eléonore Prudhomme avatar
Written by Eléonore Prudhomme
Updated over a week ago

The topics covered in this article are :

  • Activating alerts

  • Using alerts

Alerts can be set up from the location settings ⚙️ click on the cogwheel at the top right of the screen > Alerts tab

Set up alerts

The alerts are based on your collective agreement and will appear on the schedule with an exclamation mark.

This is defined in Location Settings ⚙️ 👉Define the establishment's operating rules

The alerts activated in the facility will be triggered when the schedule is created, in order to warn the scheduler that a rule provided for in the collective agreement has not been respected.

To activate an alert on the schedule, check the button to the left of the alert.

Some alerts can also be triggered to block the scheduler from pursuing his schedule. The purpose is to follow rules defined by your collective agreement. Simply check the box defined as critical on the right hand side of the tab Alerts.

To dinfe an alert as critical , check the box to the right of the line.

Alerts that can be blocked are the following :

  • Number of consecutive days

  • Daily rest

  • Weekly rest

  • Contractual working hours

  • Total absences greater than hourly volume

  • Maximum weekly working time

  • Daily hours

  • Time between start of first shift and end of last shift

💡 When one or more shifts cannot be placed because of a blocking alert, they are switched to the unassigned line.

💡If the proposed alerts do not match with your collective agreement, it is possible to customize some of them by defining a Flexible Collective Agreement for the establishment.

This setting must be made by our team 👉contact customer support to set it up

Use alerts

Alerts are used on the schedule to warn managers when added shifts do not comply with your collective agreement

There are two types of alerts:

Alerts: these are triggered for information purposes on the schedule, in the form of an icon in the bottom right-hand corner of the shift, with an exclamation mark surrounded by a white circle.

Details of the alert can be accessed by clicking on the icon with the exclamation mark. By clicking on "Got it! ", the alert can be ignored and the icon disappears from the shift.

💡Multiple alerts can be triggered on the same shift. A single icon will be visible, but details of the different alerts triggered can be accessed by clicking on the icon.

Critical alerts :

If a shift conflicts with a blocking alert, an error message is displayed on the screen to warn the manager that he or she cannot create this shift. The name of the blocking alert is indicated in the message and the shift is automatically deleted or moved to the unassigned line if that line is active.

💡The Number of consecutive days alert does not take into account absences.

⚠️ Alerts concern all employees within the facility, they cannot be set for certain employees only.

⚠️ Scheduling via the mobile application does not take alerts into account.

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