Why is this important?
When you use a browser, such as Chrome, it uses cache and cookies to store information from websites. Deleting them can correct certain problems, such as those related to site loading or formatting. Clearing your browsing data can solve the problem.
What are the most common problems and solutions?
The time clock tab doesn't display anything
Your time clock is activated, you have shifts on the schedule and your employees have punched in, but the time clock tab indicates that you have no shifts scheduled and that the time clock is not activated.
Chat bubble not visible
Once you've logged into your Skello account or the Help Center, you can't start a chat with support because you can't see the blue chat bubble in the bottom right-hand corner of your Skello space.
The schedule doesn't open for the current week
When you open Skello, the schedule always opens on the same week, even after logging out/logging in, and you'd like the schedule to open on the current week. If you use a favorite to open Skello, replace it once the browsing data has been cleared.
Total hours worked not shown at bottom of schedule
When you are on the schedule, the total hours worked do not appear at the bottom of the schedule in Day, Week and Month views.
How do I clear caches?
On Google Chrome
Click on the three dots at the top right of the browser.
Select Settings in the drop-down menu.
Choose Clear browsing data.
Check off only cached images and files, with “ All data” as the period.
On Safari
Open the browser.
Click on History.
Select Clear History.
In the dialog box that appears, select the period you wish to delete.
On Microsoft Internet Explorer
Click on the cogwheel icon in the top left-hand corner of the screen.
Select Internet Options.
Select the General tab.
Check the box next to Clear browsing history when exiting the browser, or select the Delete button to immediately clear history, passwords, cookies and cache data.
On Microsoft Edge
Click on the three-dot menu in the top right-hand corner of the screen.
Select Settings.
Select Settings (again).
Select Privacy, Search and Services.
Select Clear browsing data.
Select Choose items to delete.
On Mozilla Firefox
Open the browser.
Click on the menu.
Select Options.
Select Privacy & Security.
Scroll down to History.