JOIN automatically sends certain emails to candidates at key stages of the hiring process. This ensures candidates receive timely updates, without requiring manual intervention from your team. Automatic emails are always sent from your no-reply address: no-reply@msg.join.com. This means candidates cannot reply to these emails.

A default template is provided for each automated action, but you can always edit or replace it.

All automatic messages use templates whose type matches the action (e.g. Application confirmation, Rejection confirmation). Make sure each template includes at least one complete language version (subject + body) — otherwise, it cannot be used.

This email is sent automatically and immediately when a candidate applies to a job. JOIN uses the Application confirmation template you select when creating your job.

Set up in a new job:

Update in an existing job:

Notes: if the selected template includes the {jobTitle} placeholder, JOIN will insert the title of the job the candidate applied to. The system sends the email in the same language as the job's application form. If that language is missing from the template, JOIN uses English. Edit templates at any time in Settings → Email templates.

This email is sent automatically when a candidate submits an unsolicited application via your company's career page. JOIN uses the Unsolicited application confirmation template you select in your career page settings.

Set up or update the template:

When candidates stay too long at the Pre-screening stage of a job's hiring pipeline, our auto-rejection feature rejects them and sends an email using a selected template.

To assign a template to an auto-rejection rule:

Only templates of the Rejection confirmation type can be used here. Auto-rejections are based on how long a candidate stays in your job's pipeline. They are not triggered by answers in the application form or when you manually reject a candidate.

This email is sent automatically when a recruiter manually adds a candidate to JOIN. This ensures compliance by asking the candidate to confirm they wish to continue communication. JOIN uses the Consent request template saved in Email templates. A default template is already provided in your account.

Update the template:

This email is sent automatically when a candidate is rejected after selecting an answer to a knockout pre-screening question that disqualifies them according to your criteria. For example: a start date that's too late or the absence of a work permit.

The email is sent the following day from the no-reply@msg.join.com address — no manual action is required.

JOIN uses the Rejection confirmation template marked as Default in your Email templates tab.

Update the existing default rejection template:

Create a new default rejection template:

You cannot delete a template set as Default. To delete it, first set another template as the default.